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Frequently Asked Questions

Cloud Computing Frequently Asked Questions

We are excited to speak Cloud Servers with you, but maybe our Cloud Computing FAQ's page can answer some of your questions before you are ready to ring us?

CLOUD COMPUTING A LITTLE CLOUDY? - a term used very loosely in the IT community, but what does clouding computing actually represent?

HOW CAN CLOUD COMPUTING SAVE MY BUSINESSS MONEY? - is it actually cheaper for my business to use cloud on a PAYG per month model?

CLOUD COMPUTING SUPPORT? - who can help support my cloud server?

CAN I ACCESS MY CLOUD ON THE ROAD OR ABROAD? - I want to make sure my cloud computing system is accessible from anywhere anytime - is this possible?

COST TO MIGRATE TO CLOUD COMPUTING? - OK, If I decide to migrate to your cloud computing infrastructure based in Perth, how much will it cost my business?

WHAT IS THE DIFFERENCE BETWEEN A CLOUD SERVER AND CO-LOCATION SERVER? - Both options are offsite servers? what is the difference between the two?


There is no doubt that clouding computing is the new buzz word that has in recent years exploded onto the world market. People have begun referring to just about any online service to be using "the cloud". As I write this FAQ, I even heard someone saying their home security system is "on the cloud" - so what the heck is cloud and where can one draw the line?

Cloud computing refers to a pool of computing resources that can be leveraged from anywhere, anytime over a network typically the internet. The cloud service is delivered as a "SaaS" (Software-As-A-Service) to the end user without the overheads of dedicated hardware and software for the client to otherwise have to provide themselves.

So basically speaking the CLOUD COMPUTING term can be used in many applications following the "SaaS" delivery model to the end user. For information on Epic IT's cloud computing products, please visit our cloud computing perth link.


With all factors considered, Cloud Computing is generally cheaper. Although on the surface it may appear you are continually paying each month for something you could possibly buy yourself "in-house" and only pay once off, this is not the case. You need to compare apples with apples. Are you taking into consideration - performance? reliability? overheads? speed? up time? business continuity? backups? offsite data and server replication between the two solutions? Weigh up all the features and anticipate your "in-house" system will need to be replaced after 3 – 4 years. Only then you will realise that cloud computing can save you up to 80% on ICT expenditure. By leveraging an "on demand" service such as cloud, there is less maintenance and up keep instead giving you a system that follows you where ever you may be.

Cloud computing is also scalable and in today's volatile business environment, it is the perfect option during ramp up or ramp down production cycles. The Microsoft SPLA and CSP models are based on a PAYG (pay as you go) system. If you require more licenses, you add them onto your agreement. If you decide business is quiet and you need to scale down, you can just as easily remove them from your agreement. This was never the case with perpetual licensing models where the end user had to pay up front and hope for the best their investment is 100% utilised.

Just sit back and do the math, or better yet have one of Epic IT's consultants do the math for you - then you will kick yourself you didn't move your organisation into the cloud earlier. Better later than never!


We will support you! As we have full creative control over your cloud infrastructure we will help migrate and continue to support your cloud system for you. With our various flexible support packages including system monitoring and maintenance plans, Epic IT staff will give you the high level of support you need to take your cloud computing experience to the next level. After all, we are not just a leading cloud service provider, but also a diverse ICT support provider boasting a highly responsive and experienced helpdesk, services desk and talented systems engineers and integrators.

Epic IT will ensure your system remains online 24 / 7 from the cloud infrastructure level right through into the application level inside your server operating system. We can work in with your existing ICT computer support team or completely take control and be your external ICT service desk that you can call your own.


You most certainly can. Infact this is one of the key benefits of a cloud system and its ability to follow you whether you are in the office, home, on the road or even overseas. As long as you have an internet connection, you will always be in touch with your critical data such as emails, calendar appointments or important documents on the go.

This access is not just limited to notebook computers and laptops. Cloud computing enables you to also access your key data securely via your preferred smart phone or tablet PC. Your cloud computing environment will allow you to work transparently where ever you may physically find yourself at the time significantly boosting your collaboration and productivity.


Good question and even better answer. Migrating to our cloud infrastructure based in Perth is cheaper and faster than you may think. Depending on setup, requirements and size of your business, a cloud server usually takes about 24 to 48 hours to commission. The cloud network migration itself tends to take between 1 to 2 days offsite and onsite again depending on your setup and requirements. Our cloud integrators and support staff have many years experience in cloud network migrations. Over time and from the successful completion of many cloud computing migration projects, we have developed and refined a very efficient and cost effective process that not only saves you money but subjects your business to minimal disruption and downtime.


A cloud server plan will provide you with a cloud server (file / application / application server etc). However, this cloud server will completely run off the Microsoft Azure IAAS Platform. A co-location server service on the other hand, is when the client brings their own physical server into a datacentre facility.